support

how to reach us

one inbox handles everything: hello@furrowed.app. write in the language you're comfortable in; we'll do our best.

if you're writing about a specific entry or a bug, it helps if you include:

• your account email (so we can find you)
• the device you're on (iphone 15, pixel 8, etc.)
• what you were doing when it went wrong
• a screenshot if you have one

how fast we reply

we aim for under one business day on weekdays. weekends and sri lankan holidays may take longer; we'll get to you by the next working morning.

common things

i forgot my password

use the "forgot password" link on the sign-in screen. if the reset email doesn't show up in five minutes, check spam, then write to us with the email you signed up with.

i want to export everything

in the app: settings → account → export my data. you'll get a json archive plus a zip of photos by email within 24 hours. or write to us and we'll do it manually.

i want to delete my account

full instructions on the delete account page. short version: write to hello@furrowed.app and we'll do it.

the ai got my entry wrong

tap the entry, tap edit. fix the fields, hit save. the ai's output is a suggestion, not a fact; you're always in charge. if you want to tell us what kind of mistakes happen most, we use that to make the model better at your kind of farm.

i lost an entry

write to us with roughly when you logged it. we keep short-term backups and can usually recover an entry from the last 30 days. older than that, we may not be able to help.

i think i found a bug

a screenshot or a short video makes our day. send it to hello@furrowed.app with a one-line description.

i have a feature idea

we want to hear it. write to hello@furrowed.app and tell us the moment in your farm day where you wished furrowed had done something it didn't. those are the best ideas; we read every one.

press, partnerships, anything else

same inbox: hello@furrowed.app. put a clear subject line on it and we'll route it.